Help Center

COVID -19

All orders are being produced as per usual. 

Shipping is fully operational within Australia but your shipment may face minor delays.

Western Australia orders are generally on time or delayed a day or two.

Some East Coast Australia orders have been delayed by up to a week.

International orders may see more significant delays. We generally ship via Auspost.

Orders to Europe have been facing delays of one to two weeks, longer delays are possible. Shipping to the UK seems to be the fastest.

Orders to the USA have been delayed significantly, some orders have taken a month or longer to arrive.

Please get in touch if you have any questions:
nathillwildlifeart@gmail.com

Shipping information:

We are a custom made to order business. That means, you buy it - we go make it. 

Everything is a unique "one off" art work. 

Shipping destinations:

• We ship both locally and worldwide.

Shipping cost:

AUSTRALIA

FREE Shipping Australia Wide for orders $150+

$10 Express Post Tracked Shipping for Artwork up to $150

$5 (non-tracked) shipping

NEW ZEALAND

$30 Express Post Tracked Shipping for all Artwork orders

$20 Standard Tracked Shipping for all Artwork orders

INTERNATIONAL

$35 Express Post Tracked Shipping for all Artwork orders

$25 Standard Tracked Shipping for all Artwork orders

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards 

Note that additional exchange fee may apply if your currency is other than Australian dollars.

We generally do not give refunds.

Nathillwildlifeart would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases.

We ensure all items are professionally created and all items are listed correctly online with their size and dimensions. 

So if for any reason an item is not what you expected, email nathillwildlifeart@gmail.com

Please note, there are no returns, exchanges or change of mind with artwork that has been made to order. We have made that artwork as per your spec.

We are a custom made to order business. That means, you buy it – we go make it. 

However, each case will be dealt with on an individual basis, please contact nathillwildlifeart@gmail.com directly to discuss your issue.

We are happy to try and work out a solution.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 10 business days.

PRINTED TO ORDER:  Please allow some time for our Western Australian printer to create your print. Processing time is dependent on the quantity of prints we have in the works. We post all Australian orders via express post and endeavour to have them out the door as soon as possible (usually on the way within a week).

Our support team is always happy to guide you at any step!

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. 

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.